FAQ

Shipping Information

If you place your order before 1.00pm we will endeavour to dispatch your order the same day. We only dispatch orders Monday to Friday (excluding bank holidays) You will receive a confirmation of dispatch containing the consignment reference to ensure the item has left us and by which service sent.

Our business working hours are Monday to Friday 8.00am to 4.30pm. We are closed Saturday, Sunday and UK Bank Holidays so items will not be dispatched during this period. Bear this in mind when placing your order on a Saturday, Sunday or a Bank Holiday.

During busy periods please allow 24 hours for posting. We offer Next-Day and tracked services for your convenience. Please note that the Next-Day deliveries will be the next working day which excludes Saturday, Sunday and Bank Holidays.

We use Royal Mail as our standard postage service and despatched to UK Mainland should be within 3-5 days. Certain areas may be slightly longer (Highlands and Islands etc).

Services Used
STANDARD (3-5 Days): Royal Mail 48
TRACKED (2-4 Days) Royal Mail Tracked 24/48™
PRIORITY: (1-2 Days) Royal Mail Next Day™ or DHL Courier (Subject to availability)

For some larger items and orders, we will use a 24-hour courier. We endeavour to get your order to you in the quickest possible way.

International: We currently only post to the United Kingdom and are unable to ship internationally at this time.

We do not offer a collection service at present.

Yes, just a few pointers.

‘Priority Services is available to mainland UK area’s and not available to certain areas like the Highlands, Isles, Channel Islands and more remote area’s. You can enquire via the Royal Mail website for more detail.

This does not affect Standard or Tracked mail to these areas but we ask a few addition days be allowed for delivery.

Orders placed after 1.00 pm will be posted the next working day with no exception. Orders placed on a Friday after 1.00 pm will be not be dispatched until the next working day (after the weekend)

We only post to addresses within the UK with UK postcodes.

We normally carry the items we list in stock, however, occasionally we may run out of stock in circumstances such as unusually high demand. If for any reason we are unable to dispatch your order from stock, we will advise you of when we will be able to dispatch the goods to you. If you wish to cancel your order you may do so and we will refund all monies paid.

Amends, Cancellations & Returns

If you contact us before the confirmation of dispatch then we may be able to amend the order before it is processed. Depending on the reason for amendment it may be required to cancel the order and refund you for you to order again as our system and stock is fully automated.

We cannot amend orders once they are dispatched, however, you can cancel your order within 14 days of delivery in accordance with our returns policy and place another order for the goods you require.

View our full Cancellation & Returns Policy.

We are happy to accept requests within 14 days of delivery to you in accordance with our returns policy.

View our full Cancellation & Returns Policy.

We will only pay the cost of returning an order if the item is defective or damaged. Please contact us in the first instance.

View our full Cancellation & Returns Policy.