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FAQ

Shipping Information

Cancellation and Returns Policy

Our business hours are 8.00am to 4.30pm. We aim to respond within 1 working day (Monday to Friday)

We are currently experiencing an unprecedented volume of enquiries, it may take us a little longer than usual to respond.

Help us help you

We have included as much information on the product pages as available to us. If you cannot find the information you require it may save time by visiting the manufacturers website whose dedicated customer service team will be conversant on their own product range, suitability and detail.

To avoid disappointment & save time Please do not send images of a ‘Push Button’ They are almost impossible to identify! Each button is unique to the flush valve it operates – if you need help we can attempt to identify a flush valve noting the information above.

Please note we are unable to respond evenings, weekends & Bank Holidays.

In order to meet our responsibility to protect your data we do not offer payment by phone.

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